Proposal to improve the traceability in the common service proccess by applying of TPM a postal company

This article aims to improve the tracking of postal shipments, through lean manufacturing tools, including total productive maintenance (TPM), 5s and Standard Work. It allows us to identify possible problems, taking into account that there are many factors and causes that cause low traceability throughout the entire distribution chain of postal items. The monitoring processes of the common service require an optimal operation of the machines and equipment, there is 7% as a stop of machines, applying the TPM tool we will be able to reduce this percentage between the corresponding range (2% to 3.5%). With the TPM the conditions of the machines were identified and controlled, with the 5s better skills are developed between the operators and the machine. To finish this research, the causes of the low traceability of the common service will be found, where all the quantitative, qualitative variables and the ideal control measures for this model are defined, which aims to improve the traceability of the machines in the common service.