Main Factors Affecting the Level of ICT Use in Enterprises in Order to Improve Effectiveness of Their Decision-Making

The purpose of the study is to determine ways to improve the level of information and communication technologies (ICT) use in order to effective decision-making in enterprises. For this purpose, the level of ICT use of enterprises in some countries was investigated, and the role of ICT in effective decision-making was explained, and the factors affecting the level of ICT use of enterprises were analyzed. Also, in the study, the effects of the level of ICT use of enterprises in Azerbaijan on their economic indicators were evaluated. In the end, appropriate recommendations were given in order to increase the level of ICT use in enterprises.

I. INTRODUCTION

The strengthening of the competitive environment among enterprises stimulate them to take advantage of all opportunities. One of these opportunities is the use of information and communication technologies (ICT). Businesses face a large number of choices in their day-to-day operations. Making the right decisions of enterprises directly affects their activities. Some researchers say that the increase in the use of ICT in enterprises leads to a decrease in the time spent on information gathering. Businesses need a large amount of information on production, marketing, pricing and location strategies, as well as building relationships with customers and employees. They should process this information in a short period and make the necessary decision. ICT helps them more in this activity. A large number of scientific studies have been conducted on the impact of ICT on enterprises. Most of these studies have emphasized the positive impact of ICT. However, considering the enterprises operating in the countries of the world, it can be observed that the use of ICT is not at a high level in all of them for various reasons.