An Overview of the Learning Capability and Adaptability of a Digital Consulting Assistant in WordPress CMS for the Smart City Domain

This paper investigates the learning capability and adaptability of a digital consulting assistant in the WordPress Content Management System (CMS). The assistant is used in the Smart City context for advice and information in the areas of care, housing and digitalization. The results originated from the LOKAL-digital project, a digitalization project at the municipal level in the city of Netphen, which is located in the rural area of the district of Siegen-Wittgenstein, Germany. The aim of this research was to analyze the opportunities and challenges of integrating consulting assistants in content management systems and to investigate technical possibilities, e.g. via plugins, to continuously adapt to the needs of the users. By combining methods from artificial intelligence, personalized recommendations and contextual feedback, the goal is to create an optimal assistance experience for users.