Research on Operation Management System Based on Work Order

In order to implement the requirements for digital transformation and upgrading of customer service, China Telecom Group promoted the network-wide centralization of the 10,000 number system to improve the intensive operation efficiency of the 10,000 number system in 31 provinces . Based on the current pain points of China Telecom customer service work order operation system, this paper proposes a digital intensive work order operation management system to better assist in providing decision-making analysis support. Using artificial intelligence technology to empower 10,000 numbers in each province, the group company will adopt a model of intensive construction and provincial docking, and build a unified digital work order operation management cloud platform, seamlessly docking with the 10,000 number platforms of each province, and further clarify and unify the types of work orders across the network, management principles and processing norms, and comprehensively improve the intelligent service level of 10000 numbers.