The Effect of E-Service Quality, Customer Experience, Price and Privacy on Customer Satisfaction on Telemedicine Application

During the pandemic, Covid-19, the level of public health awareness increased. Telemedicine has become one of the things all people are looking for to do consultations or purchase medicines and health products. This research aims to determine the effect of e-service quality, customer experience, price, and privacy on customer satisfaction of the user of Halodoc. The data collection method used by researchers was a questionnaire distributed to 180 Halodoc users through the application. Multiple Regression analysis was performed to examine the effect of e-service quality, customer experience, price, and privacy on customer satisfaction and to obtain significant results simultaneously using the F-test.