Systematic Literature Review: Factors Affecting Satisfaction in Using Telehealth Services

In its development, the use of technology in the world of health is very diverse, but now one that is becoming a trend is Telehealth. Which provides consulting services with doctors bravely without having to meet face to face. This study was conducted using a method based on a literature review. The compilation of this study involved several stages, including identification of databases, identification of keywords to be used, identification of inclusion and exclusion criteria, collection of data, and review of collected literature to answer research questions. According to the research of related articles, it is found that among the factors that improve customer satisfaction, service quality is the biggest factor affecting customer satisfaction. Furthermore, the application's efficiency and effectiveness are the second most essential criteria in health care. Stakeholders can also use it to establish appropriate strategies to improve healthcare quality and increase the number of telemedicine users.