Goal-Oriented Functional Suitability Measurement on Loan Origination System Based on ISO/IEC 25010

Nowadays, all industries need to be fast-paced to provide customer needs, including the banking industry. To attract customers, banks must be able to meet all customer needs easily and quickly. The Loan origination System is a software system used by financial institutions to facilitate the process of loan application, loan approval and settlement. The biggest advantages using this application is it allows financing applications to be made within one working day called “One Day Service” as long as all financing requirements can be completed by the prospective customer. Because of its high usage, it’s important to keep the application meets the requirement and functionality. To achieve that, this research will measure the functional suitability aspects based on ISO/IEC 25010 combining with Goal Question Metric Approach. The measurement using Goal Question Metric shows lower result but get more objective because it depends on the institution goals and done by the users. And from this measurement, it can be used as a future evaluation and improvement for Loan origination System development.