A Fresh Approach to Analyze Process Outcomes

We propose a set of techniques to analyze final or intermediate process outcomes. The main novelties are (i) outcome flow diagrams - a visualization of a process as a sequence of global decisions and their contribution to the process outcomes, and (ii) an interactive method to find explanations for process outcomes. We demonstrate the effectiveness of our techniques in the context of an in-depth study on the Road Traffic Fine Management event log, for which we obtain so far undocumented insights.