Exploring ERP User Behaviour in Developing Countries: Integrating Self-efficacy and UTAUT Perspectives

ERP stands for enterprise resource planning. It is an information system that is all rolled into one, is very flexible and adaptable, and optimizes business operations while also centralizing all of the company's data. This study aims to empirically investigate the elements that affect users' intention and usage of enterprise resource planning (ERP). This research incorporates self-efficacy into the unified theory of acceptance and use of technology (UTAUT2). A quantitative technique was taken, and as a result, 143 replies that might be used were effectively collected. After that, the information was put through a structural equation modelling partial least square (SEM-PLS) analysis. According to the findings of this research, self-efficacy appears to have a significant influence on all endogenous variables (EE, BI, and UB), as indicated by t-values of 3.951, 7.573, and 5.492, respectively. In addition, the analysis also indicated that PE (4.317), EE (2.397), and HM (3.084) are likewise statistically and substantively significant to BI. The result shows that the R2 for BI and UB indicate a moderate impact of 0.603 and 0.521, respectively. It is suggested that the model has valuable applications in academic and real-world contexts.