I. Introduction
People now depend on the Internet and social media platforms to get their reviews on a daily basis. The enormous increase in processing power and data accessibility has significantly altered the way and the degree to which organizations base their decisions on technologies. Businesses are increasingly wanting to employ advanced technologies, which is a distinct trend to support daily decision-making and service delivery [1]. Unstructured content from such consumer comments has been recognized as an important form for knowledge to advance several application fields, but processing enormous amounts of user-generated unstructured text is time-consuming and impractical. These reviews are an important resource for manufacturers to raise the caliber of their goods [2]. It's been more typical in the recent past for user-generated web material to focus on topics covered in reviews.