The Correlation Between Hotel Employees’ Technological Stress, IT Training, and Job Performance

In the 21st century, hotel businesses will need to embrace cutting-edge technology to gain a competitive advantage. However, the adoption of smart technology presents several issues to hospitality workers, including technological stress and the additional stress of incorporating innovation and technologies. The purpose of this study is to investigate the impacts of technostress on the employees’ job performance. Using quantitative approach, this research conducted a survey at several five-star hotels in Indonesia that make use of innovative technologies in the provision of their services. The survey was conducted using a method known as purposive sampling, and it was given to employees of the hotel with the approval of upper management. The total sample consisted of 195 people that responded to the survey. The finding of the study revealed that technostress negatively impacts the hotel employees’ job performance. Meanwhile, the IT training program positively influence hotel employees’ job performance. Most importantly, IT training program had a significant positive influence on the negative association between technostress and hotel employees’ job performance. This study provides a theoretically robust explanation about the consequences of technostress in hotels by establishing a link between technostress and employees’ job performance.