noQ: An Innovative Approach to Virtualize and Automate Queues

It has been observed that waiting has been a constant trouble in our increasingly fast-paced world where the traditional waiting in lines/queues is not a viable option as it is statistically shown that 25% of people would only wait for a max of 2 mins, 59% would wait no longer than 4 mins and 73% would abandon their purchase or work if its more than 5 mins. So, to tackle this common issue, the proposed system incorporates an innovative solution by virtualizing the entire queuing system and creating a scheduling process with the help of advanced scheduling algorithms such as FCFS Scheduling and Priority Scheduling. This is a web application that will be developed using Full stack (Laravel, PHP, CSS, HTML, phpMyAdmin). With the help of this an ecosystem will be created where the work process can be monitored, altered, and improved that makes it efficient for both the parties, i.e., the workers and the people waiting in a queue, and allowing for further improvement by collecting workers statistics which can be used by the admin to further optimize the workflow. This system enables ‘Virtual Queue Creation’ by adapting functionalities such as ‘Virtual Room Creation’ used by famous organizations such as Google and Microsoft. The work statistics get stored in the backend with the help of SQL-based technology i.e., phpMyAdmin and a user-friendly UI will be developed for ease of use for all the end users of this proposed virtual system. The web application as mentioned above uses scheduling algorithms for the automation of queue management and will also have the functionality for manual management making it more flexible for the end users. This web application will incorporate several APIs for data collection and storage for statistics handling. The APIs and frameworks that will be used are Laravel, Excel JS API, and user-created APIs. This new system will be able to reduce the waiting times to a great extent and will be able to facilitate the needs that are necessary for this fast-paced modern world.