Migration of Knowledge Base Articles between Salesforce Cloud Instances

The data migration across platforms has tremendously increased from past decades due to the business acquisitions and emerging start-ups. During these acquisitions all the assets, clients, customers, policies have to be migrated or transferred to the acquired company. One of such challenging migration is data migration from one cloud to cloud. There exist millions of records hosted in the servers, clouds' that have to be migrated without any data loss, data breaches in a valid notation and format. All the business these days are relying on the Customer Relationship Management (CRM) tools in improving the customer services and building stronger customer interactions. One of such CRM is Salesforce. The information present in the source salesforce org which includes metadata, flows, validations, workflows, triggers will have to be migrated to the destination salesforce org. Unlike other objects, the knowledge base articles can’t be migrated using the common migration process. Knowledge articles needs a unique way of exporting, formulating the data, importing the data of same or cross knowledge experience between salesforce instances. The study, analysis and migration of salesforce knowledge base is interpreted in this paper.