Improvement of Voice Navigation System based on Customer Service

With the development of emerging digital information technology, various industries are accelerating the transition to intelligence. Based on the current challenges of China Telecom customer service operation system, this paper proposes an improved new generation of intelligent voice navigation system architecture, which improves the efficiency of the original customer service system in accurately responding to customer inquiries and complaints, and improves the customer service quality of hot user groups. Finally, based on the hot line pilot of a branch company, this paper trains a new generation of intelligent voice navigation model, verifies the effectiveness of the system, and provides new insights for optimizing other application systems.