Artificial Intelligence Enhancing its Role in Online Dispute Resolution

The primary dispute resolution method is still judicial litigation. However, courts are evolving more slowly and inefficiently due to the volume and variety of new disputes - many of which are connected to electronic contracts. Online Dispute Resolution (ODR) is a relatively new concept that consists of a set of conflict resolution tools and strategies that are backed by technology. This article offers a critical assessment of the application of AI-based ODR methodologies. To do this, we examine many commercial suppliers (in this example, twenty-four) or various research initiatives (under this circumstance). The information obtained so far is utilised to promote a novel solution to the ODR issue. We discuss a few issues that the current status of the art with fusing Online Dispute Resolution (ODR) with Artificial Intelligence (AI) possesses.