User Experience Analysis on the Edlink Mobile Application using Usability Testing Method

In the era of digitalization, it is necessary to make adjustments or adaptations to several activities, one of which is in the field of education, namely the use of E-Learning. E-learning (electronic learning) is a distance learning model that utilizes information technology. PT Sevima develops an application called Edlink which can be used as a distance learning medium, however based on the reviews from the Play Store and App Store on the Edlink mobile application, there have been negative reviews given by the users such as the user interface of the application's homepage which is considered less informative and the application's inability to copy and paste in the chat message. This research is expected to increase the use value of the Edlink mobile application; therefore, it can be accepted and can be used as a solution for the Edlink mobile application development. The method used in this research was Usability Testing. This was done by distributing questionnaires to 116 students using the Edlink mobile application as the respondents. The data from the questionnaires were processed and examined using Kuesio.id. Based on the results of the questionnaires, it is revealed that the Edlink mobile application actually has fulfilled the users' satisfaction in terms of its available features and menus. However, there are still several features that need to be improved and added, so the application can accommodate the needs of many users to create a friendlier user interface and better user experience.