The Role of Digital Content Accessibility in Decision Making

To meet the modern demands of society and to meet certain standards, all governments and organizations must continuously develop and improve both the infrastructure and the services they provide. Since employees, citizens and businesses are key factors in their development, it is essential that all interested parties have access to the information and services provided, and also participate actively in the decision-making processes. The purpose of this publication is to explore the role of accessibility to online content in the managerial decision-making process. The results show that it is important to ensure accessibility to online content at any moment and any stage of the implementation of various processes. In this way, a wider number of employees and users will be involved, regardless of their health problems. The main findings of this study are useful for both decision-makers and those who need to understand and care for the needs of people with disabilities.

I. Introduction

The findings of a study [1] indicate that better configuration of IT strategies with different projects, clear legislation, implementation guidelines, and standards are required. The e-government websites have an important role in society end enhancing citizen commitment to democracy [2]. As IT, including the Internet and WWW, evolves, all levels of management increasingly apply modern technologies and use different approaches to service delivery. For example, AI bots are transforming the way that businesses are interacting with their customers, and in the future will be the next-generation communication solution for all industries: healthcare, travel, education, real estate, telecom, e-commerce, and government.