A Proposed Architecture of Mobile Service Provider Based Interactive Systems

Chatbots are basically designed to imitate any human interaction to automate interaction and support. Numerous benefits of chatbots has led to its increased usage by different organizations to provide essential assistance to its various customers. The current interactive systems are mainly developed from two main concepts namely NLP and Machine Learning. Despite of this, there are certain challenges and limitations of current chatbots. In this paper we will review some of the current chatbots with their limitations and highlight some of the errors identified through survey analysis of different chatbots of some companies like Airtel, Vodafone and Jio etc. A survey is done to analyze the chatbots on various metrics.