A Smart Paperless Electronic Ticketing System using RFID and Bluetooth Technologies

In the area of customer service, technology plays a critical role in ensuring customer satisfaction. Although the public transportation system is commonly used by the public, service providers are working to improve the quality of their services in a variety of ways. However, manual collection is still used by fare collection, so this paper focuses on the introduction of efficient methods to extend the ticketing system. Smart Card technology is implemented to get the ticket by drawing money from passengers account instead of transaction of direct money, with this method it eradicates the issues due to scarcityof coin change. Smart Card technology is used to obtain a ticket by withdrawing funds from a passenger’s account rather than making a direct money transaction; thisapproach eliminates problems caused by a lack of coin change. The conductor swipes the smart card with the smart card reader, and the Electronic Ticketing Machine (ETM) generates the tickets after entering the passenger’s travel information, and money is directly transferred to the TC account through General Packet Radio Service (GPRS).