An Empirical Evaluation of IT Adoption for Microsoft Dynamics 365: A Case Study Manufacture Industry

Enterprise Resource Planning (ERP) is one of the information systems adopted by many companies in Indonesia, both in the manufacturing sector and the government to facilitate work by utilizing technology. One of the manufacturing companies just began using Microsoft Dynamics 365 ERP is PT. Metindo Erasakti. The purpose of this study is to evaluate an company's ERP adoption of sales orders business process in the company. The benchmark in the evaluation process is the net benefits that users have gained for three months. Based on that, the DeLone & McLean model is suitable for evaluating ERP adoption so that the results of the evaluation can be a recommendation for the company. Based on the nine tested hypotheses, users do not get many benefits of using Microsoft Dynamics 365 so that the ERP adoption in the company has not been entirely successful. However, service support provided by the IT department is a success factor influencing ERP adoption of sales order business processes at PT. Metindo Erasakti.