Analysis of Development Performance and Product Quality with Scrum Design Thinking Development (Case Study: E-Recruitment)

Software quality is the most important aspect of user expectations and is a major factor in software success. When the product meets the needs of the user, it can be said that the product is of high quality and vice versa, when the user is not satisfied with the product, it can be said that the product is of low quality. Based on the survey, e-recruitment websites still have problems related to complicated user flow, less user-friendly designs and lack of learnability. Currently creating software with quality that can meet user needs is a challenge for the software development team. The researchers propose Design Thinking as a solution to these problems because it can create a solution-oriented analysis that is carried out repeatedly. However, Design Thinking lacks project management techniques. On the other hand, some studies combine the concept of Design Thinking with Scrum to address the shortcomings of Design Thinking. However, the process in Scrum often creates a series of deadlines and iterations that reduce software quality, cost and time due to decreased Development Performance. To prove this, this study will conduct an analysis related to Product Quality and Development Performance from the merger of these concepts. Based on the test results, it can be concluded that product development with Scrum Design Thinking results in a relatively long process but can offer much better product quality.