Operationalizing Resiliency among Childcare Providers during the COVID-19 Pandemic

Childcare, a critical infrastructure, played an important role to create community resiliency during the COVID-19 pandemic. By finding pathways to remain open, or rapidly return to operations, the adaptive capacity of childcare providers to offer care in the face of unprecedented challenges functioned to promote societal level mitigation of the COVID-19 pandemic impacts, to assist families in their personal financial recoveries, and to provide consistent, caring, and meaningful educational experiences for society's youngest members. This paper assesses the operational adaptations of childcare centers as a key resource and critical infrastructure during the COVID-19 pandemic in the Greater Rochester, NY metropolitan region. Our findings evaluate the policy, provider mitigation, and response actions documenting the challenges they faced and the solutions they innovated. Implications for this research extend to climate-induced disruptions, including fires, water shortages, electric grid cyberattacks, and other disruptions where extended stay-at-home orders or service critical interventions are implemented.