Artificial Intelligence (AI) as a computerized decision aid for selection of candidates in higher education

This paper studies the usage of Artificial Intelligence (AI) as a computerized decision aid in the field of higher education for the selection of candidates to an MBA program of a Business School from a large pool of candidates. The paper brings out as to how AI as a decision aid tool can improve the speed and quality of the selection of candidates for a postgraduate program in Business Management by simplifying the processes. Usage of AI in the admission process to a Business School has been a pioneering effort and this paper captures this process and its benefits uniquely since there is no research available to capture the usage of AI in candidate selection. The paper compares the admission process of two years – in the year 2020 using the traditional approach and in the year 2021 using AI as a computerized decision-making aid. The results of this comparative study clearly demonstrate the superiority of AI as a computerized tool assisting in decision making for the selection of the candidates thereby leading to process improvement.