The Usability Analysis of Human Resource Information System (HRIS) Using Usability Scale System and Concurrent Think Aloud

Human resource information systems provide many benefits to improve company management. Therefore PT. Indocyber Global Teknologi implements the Starbridges application to assist management and improve organizational and employee efficiency in employee submissions. During implementation, many users made mistakes in filling out their submissions because they had difficulty using the application. This study aims to measure the usefulness of the Starbridges Human Resources Information System and provide recommendations to improve the experience of using Starbridges. The research methodology uses the System Usability Scale (SUS), and Concurrent Think Aloud (CTA) methods to measure usability aspects according to subj ective satisfaction and understand the user's thoughts when interacting directly with the application. The results showed that Starbridges obtained an average of 70.96 on a score scale with a grade of “C” and an acceptability value of “marginal”, so the application is still feasible for its use. This study provides a questionnaire session and an online interview process for employees to provide input and suggestions for starbridges applications. The implications of this research can be used as material for improving the evaluation and consideration of PT. Indocyber Global Technology to simplify and increase user satisfaction with the Starbridges Application.