A Systematic Review of Business Process Management in E-Commerce

Business process management in e-commerce is very important to improve processes between business functions. The purpose of this study was to review the existing literature and research the relationship between business process management and e-commerce. Following the PRISMA guidelines for performing and reporting systematic reviews, a review of the literature was done systematically. Based on a systematic search of the Scopus database, a total of 22 peer-reviewed articles were included. The results show that there were several publications in business process management on ecommerce from the analysis of the quantitative, business process, and e-commerce business models. Further research that has the opportunity to be carried out, such as business process management on e-commerce, uses an e-commerce business model analysis approach of a C2C, C2B, and B2G.