Usability Evaluation of Academic Information System Using the WEBUSE Method: A Study on University of Trunojoyo Madura Web Portal

A website is a platform to convey information, one of them is the academic information system on higher education (SIAKAD). It is used by lecturers and students. However, the users often need help to understand the function of the features or commands available in it. Consequently, the users require a longer time to access information and provide feedback. Therefore, this study was conducted to evaluate and determine the level of usability of the system and give some recommendations for improvement. The result of the questionnaire from users reflects user satisfaction. The level of usability was determined based on the respondents’ answers. A case study was conducted on the website siakad.trunojoyo.ac.id. According to the findings of this study, ten attributes have a moderate level of usability, whereas the other fourteen attributes have an excellent level. The testing on each attribute has the highest and lowest values. For example, the attribute with the lowest value is the user interface (UI) design on the web (0.508), and the system which does not contain too much advertising is the highest value (0.737). All in all, the highest level of usability is the website does not have too many advertisements. On the other hand, the lowest level is the attribute of the user interface (UI) design. Finally, the primary issue is content updates are frequently delayed.