Healthcare Professionals' Reactions to Health Enterprise System Implementations: A Theory of Cynicism Perspective

Health enterprise systems (HES) are becoming increasingly popular in healthcare organizations. The purpose of the current study is to develop and test a model of healthcare professionals'' reactions to HES implementations. This is done by drawing on prior research on cynicism and resistance to technology. The model links healthcare professionals'' cynicism toward HES with their resistance to the technology, job satisfaction, and job stress. The study hypotheses were tested using a field study in a hospital that recently implemented an HES. Results suggest support for the proposed model. Important implications for research and practice are offered.