An application of OR and IE technology in bank service system improvement

In this paper, we discussed the application of OR and IE technology in the activity of improving bank service efficiency. Using queue theory, we studied how to arrange queues and service windows in order to get the most efficiency of the system and the least latency time. Then, we used the methods of the time study and the act study to reform the disposal of work chart, improve operating action, enhance efficiency and reduce work intensity of bank staffers.