Abstract:
The ultimate success of automatic speech recognition (ASR) depends not only performance characteristics of the technology but also on user behaviors. User behaviors are, ...Show MoreMetadata
Abstract:
The ultimate success of automatic speech recognition (ASR) depends not only performance characteristics of the technology but also on user behaviors. User behaviors are, in turn, affected by the prompts, reprompts, and user interface strategies that we use when designing a service. In one project, we have designed and tested modular elements of a user interface for automatic speech recognition (ASR). We describe a human factors study of connected digits transactions, including "telephone number" and "account number" transactions. In this study, candidate prompt/reprompt arrangements were tested using samples of the American consumer population. We consider some of the results from our study.<>
Published in: Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications
Date of Conference: 26-27 September 1994
Date Added to IEEE Xplore: 06 August 2002
Print ISBN:0-7803-2074-3